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Mark, just a quick note to thank you for your help with the new Mondeo I took delivery of today. All went smoothly on the way home and I am very impressed with the car. Despite the slight delay, the service from yourself and Archers has been excellent and I will certainly recommend you to friends and acquaintances looking for a change of car. Once again, many thanks. Alan Nottingham (Cheshire) Would like to say a big thank you to the team particularly Mark who handled the part x of my car and the purchase of my new car. Very impressed with your company as a whole. At first i was a bit apprehensive about buying a car over the internet but proceeded to put a deposit down on a car with you over the website. On the day Mark was great, even coming in on his day off to help make it a smooth day. I would definitely come to you to buy a car again with your prices and impressive level of service, its just a shame i live so far away in regards to services. Thanks again for the great service. Gareth Foster (York) I would like to say how impressed I am at the outstanding level of service received from everyone at Archers. I found you on the internet quite by chance, whilst checking to see if I could improve on the price of a Focus ST3 offered by my local dealership in Essex. With several thousand pounds saved, and just four days later, I was delighted to collect a stunning ST3 from you – which has proved to be a really superb choice. Mark deserves a special thank you – on the day prior to collection, and after rushing through the paperwork and preparing the car with Eibach lowering springs, a small 'bird dropping' offence was discovered on the roof during valeting. Not meeting the required Archers standard, the car was replaced with an identical model, registered and prepared within a day – and was ready for collection only a few hours later than planned. The handover process was friendly and efficient (thank you Beverley) – and the service team (thank you Trevor and staff) were even willing to install an impromptu (and very worthwhile) Magnex exhaust system that I'd spotted at the last minute, on a Friday, just before closing time. I've purchased a number of new cars over the years, from Ford, Vauxhall, BMW, Volvo and Land Rover, but the Archers experience has to be the most complete and customer focussed to date – thank you very much indeed. Andrew Thoupos (Essex) Many thanks for your excellent service on the recent purchase of my Focus ST. From start to finish I was very impressed by the way you handled the sale (well done Mark) but was quite apprehensive about buying a car over the internet - however my fears were unfounded as the car was just as expected - I can now sit back and enjoy, knowing that I've got a good deal from a dealer that I would certainly use again. John Mahoney (Milton Keynes) Having just purchased a new 2008 model Focus Zetec from Archers of Ashby , I would like to thank Hannah and all the staff of Archers for there friendly and excellent service . It was well worth the 300 mile round trip to Archers & I will be recommending Archers of Ashby to my family and friends Steve Lambert (Eastleigh, Hants) Thanks to all at Archers of Ashby but particularly Dan, for giving me such a great experience in buying a brand new Focus ST2. I guessed I was in good hands when first ordering. The couple next to me were repeat customers, full of praise for you. That was reassuring as I'd driven from Northampton and my only experience to date had been discussions on the phone. I picked my car up today, and now consider myself to be an advocate too! Dan's been brilliant, as has everyone else involved. Your prices are great, as is the service and not having to haggle is fantastic. In summary, thank you. I have been and will continue to recommend you, and just as importantly would definitely buy from you again. Expect to see me once a year as I'm not sure I'd trust anyone else to service my new pride and joy. Best wishes Mike Mike Habieb (Northampton) Hi. Just to say thanks to Dan who sorted me out at the weekend. My ST220 is a great car and I had a lot of fun and enjoyment driving it back home. Its nice to see a dealership who welcome customers from anywhere. Pity not all Ford dealerships were like Archers i.e. have the cars in stock and don't expect you to purchase before a test drive. I could not get my ST220 from any dealership at home and would recommend anyone to try Archers. IF IN DOUBT TRY ARCHERS OUT. Thanks again Dan well done Charles Colin Graham (Ballymena) I would like to say that having just purchased a new Focus ST-2 from yourselves that I was very impressed by the level of service and efficiency shown by your staff. All questions I had were answered, phone calls returned and the handover of the car was the best I have encountered. The car was very well turned out also. A pleasure doing business. Nick Hughes (Osset, West Yorkshire) What a great car - completely unmarked and as new. Thanks for a great service. Rob Cullen (Shoreham By Sea) Just a short note to say a big THANK YOU your approach to selling cars is a refreshing change to the usual pressure selling of other dealers. Your trustworthy approach to the test drive was outstanding. From start to finish the service was exellent and well worth the drive from Sheffield but please get a new tea machine we will be back in a few years. Stan Gilbert (Sheffield) We have recently purchased a Ford Mondeo ST TDCi from yourselves and just wished to express our thanks for the excellent service and friendliness of all your staff. Dan worked exceptionally hard to locate the car and specification we wanted. On picking the car up we weren't put under any pressure to close the purchase in a hurry. The cleanliness of the car was very good and it was refreshing to see that the valeters had carried out an exceptional job. Please pass on all our thanks and comments to all your staff. Many Thanks again and we will pass on your address to anyone we know who wishes to purchase a car. David & Amanda Shaw (Dudley) We have just bought our third car from Archers of Ashby (this time a Mondeo Ghia X Estate - with lots of toys!) and once again it was a most pleasant, stress-free and satisfying experience (which is why we keep coming back). For us, buying a Ford Direct car makes a lot of sense - and the best place to buy is Archers. For a start, you actually have the cars - they are not just images and text on a computer screen - and there are various high-specs to choose from, including "all the toys one could want" versions. Then you and your staff make the whole buying experience relaxed and friendly and yet informative. It is wonderful to be able to have as long a test drive as we want - in the actual car and without any high-pressure sales hype. The cars are keenly priced and you always offer a very fair trade in price - none of that pseudo haggling - I just can't tell you what a difference that makes. All round, a very comfortable buying experience - which is why we keep buying. A word of praise is due to Hannah Garner. I know she is relatively new but she has already picked up the "Archers way". More praise is due to the valeters - the car was prepared to an immaculate standard - as good as, if not better than, any brand new car we have bought. Finally - the car is great. See you again in 4 / 5 years. Peter Bratt (Holmfirth) I just wanted to drop you a line to give my personal thanks for the excellent service you gave me a few weeks ago. I decided on a vehicle and suffered with the seat position which gave me bad back ache. You lived up to your promise and changed the car for one with different seats which is working well and helped me enormously. It was also the fact that you moved heaven and earth to make sure that I could take the car home with me the same day, even though you were busy with the new reg issues. Once again thanks, if you ever need a recommendation feel free to let someone call me. Also I would be happy to nominate you in any Ford dealer awards. thanks again. Steve Hill (Wokingham) Hi. I would just like to thank you all so much for such an excellent service. I picked up my Performance Blue ST-2 this morning and my wife and I absolutely love it. Having never met any of you personally, i felt i was treated like i had known you all for years. I had a 190 odd mile drive home, but it was well worth it. Well, if i decide to have any mods, i will definitely bring it up to you and i will highly recommend you to anyone seeking a new ford with that little bit extra ooompff. Many thanks J & P Barry (West Mersea) Once again we received exceptional, personal service when we finally decided to purchase an ST220 from Archers of Ashby. Having been customers for several years, there was never any doubt that we would make you our first choice for our next purchase. We have never received anything less than exceptional customer service and want to say a personal thank you to Charles and Beverley. Buying a car is a big decision but we always feel completely at ease when we visit you. There is never any pressure and, once a decision is made, there is a level of confidence in your ability to provide customer satisfaction that is second to none. We look forward to our next visit with anticipation even though it will probably just be for a service and a hot chocolate as we are very happy with our purchase. Thank you again and we wish you continued success. PS Sheila refuses to contemplate owning any car unless it has an ‘Archers of Ashby’ number plate! Robert and Sheila Simpson (Coventry) I'd just like to say thanks very much. Your service is not only impressive, but personal as well, it's nice to feel valued as a customer rather than just someone buying a car - if only other dealers gave the same level of service you provide. A shame I don't live closer for servicing etc, but I do know where I'll be looking when I come to change either my wife's or my car. Have a great Bank Holiday Charles, don't work too hard!
David Hawke (Billericay, Essex) Thank you very much for a very beautiful car. As promised the car is immaculate and the way you organised that transportation and getting the deal completed in only 7 days was just first class. We have purchased cars locally and it has taken longer. Once again Thank you.
Karen and Steven Ballantyne (East Kilbridge,
Scotland) I'd just like to also say thank you for a pleasurable experience in buying a new car. From the very first enquiry which Karen made to driving the car away, we both felt really looked after and we can't thank you and your staff enough for all the effort in getting the car ready. Beverly, who dealt with the paperwork was really chatty and made us feel at ease - a real pleasant change from the usual clinical proceedings found in most main dealers. I'd like to also thank Alan for his efforts (on a Saturday too!) in trying to remedy the fault with the car. Finally, thanks must go to the valeters - the car was in fantastic condition when we picked it up. I've been chatting to other people since picking up the car and I can't recommend your company highly enough. Mike Walbrin (East Sussex) I would like to take this opportunity to thank Archers of Ashby for their prompt and friendly service when i bought my new Focus ST3. After visiting Archers website and seeing the excellent deal they were offering i was amazed to be able to collect my new car within seven days. Not only were we collected from the airport, but were given excellent service and friendliness by all staff.
Ian
MacDonald (Fort William, Scotland) Just a short note to thank you and your staff for the professional manner they showed me yesterday when collecting my Mondeo ST220. It was a pleasure to do business and a pleasant change from the pushy sale tactics of other dealers. I am “over the moon” about the car and the drive to Scotland was a joy. Once again many thanks. David Orr (County Down, Northern Ireland) Just a note to thank you for your assistance in purchasing my Ford Fusion. I'll certainly be recommending Archers to my colleagues at work and hope to see you when I return at the end of March. Steve Smedley (Chesterfield) Just a few words as promised. Not everyone would feel comfortable about buying a car on the internet, from the first contact with Liam your salesman the whole process went as sweet as a nut, when I arrived to pick up my new ST Focus I was immediately took through to the workshop to view my new car, the standard of presentation was the best I have seen, a pat ! on the back for the two valaters who were hard at it on the Saturday morning. My son in law and I were treated to a cup of tea and we then went through the paper work with Beverly who was very charming and easygoing, no pressure at all and a great conversationalist, although I my self love to talk.......! All in all a very good experience, larger main dealers beware I will gladly travel the 200mls again to purchase a new Ford, well done to everyone at Archers, a breath of fresh air in this take your money and forget about you/couldn't care less world. Kevin Jures (Newbiggin by the Sea, Northumberland) Hi Archers Of Ashby, I have recently bought a Mondeo ST220 from yourselves and I felt the need to offer some feedback. I am yet to find a car dealership with such a positive and helpful out look on selling cars, you not only offered an acceptable part exchange on my Signum but you also sold the ST220 at a good price, and the help I received when the Signum was dented just before I was due to exchange was second to none. Liam is a great guy and helpful to the end. I collected the car On Saturday to find it was immaculate, if I could find a fault and it is a very small one, I found a little dust in between the gear lever cowl and trim (I am Joking of course) and the whole deal only took 10 days including cherished number plate transfer. Thanks again. Rob Dumayne (Guilsborough) The car was delivered before 09:00 this morning & looks in pristine condition. I haven’t tried out all the toys yet but so far I’m very pleased with the car. Thank you for your very efficient service throughout. Mark Sims (Swansea) After doing my homework & finding Archers via the Ford Direct website I searched for my new Mondeo TDCi Estate. Archers had the one for me, I contacted Charles Archer via e-mail & phone and always got a courteous reply. After agreeing to hold the vehicle for me so I could view & test drive it, I travelled 120 miles a few days later. On my arrival! I was greeted given a cuppa & was left to view & drive the car at my leisure, I so impressed with their 'customer comes first' attitude and Liam's knowledge of the car range, I bought the Mondeo that day. On my return home I discovered that I did not have the relevant Audio guide, so I contacted Charles again (via e-mail) and the book arrived by post the next day. That's what I call service. The 240 mile round trip was well worth it. Thanks Archers, I wish all were like you. Ian Hazlehurst (Wirral, Cheshire) Charles. My wife and I would like to thank you for your personal attention when we collected our ST TDCI Mondeo a couple of weeks ago. Despite the initial difficulties we encountered and discussed, your action and commitment to customer service was second to none. We are delighted with the car and the children are happy with the DVD, which was a lovely gesture. We would happily deal with you again in the future. Many thanks and best wishes. John & Mary Murray (Dunipace, Stirlingshire) I have just purchased a 54 reg Ford Mondeo ST Estate 2.2TDCi from yourselves and must say thank you for the prompt and friendly service that i received. I have to admit to being initially sceptical re car buying on the internet, however after the process was explained to me by Liam Hebberd your sales advisor, i felt more at ease....i was initially drawn to your website due to the quality of your photos and detailed description of your cars and must say that it is a pleasure to actually see clear, high definition photos of the actual car advertised......i paid a deposit of £300 and was told that the car was now secured from Ford and that no one else could buy the car....this was excellent as the model and spec that i had managed to buy were few and far between..... i have not mentioned that i live in Glasgow and that i had not even seen the car as it had been sourced from Ford Direct...... all correspondence from archers was prompt and accurate and i was kept up to date at all times with the progress of my car....... on arrival at Archers after a 5 hour drive from Glasgow (very early start) i was met by Liam at 11am on Sunday morning....my car was sitting ready and was immaculate.....i was offered a refreshment and then completed the paperwork which all went smoothly....business was completed and i was back on the road home within 45 minutes which i think was superb service....all in all i could not recommend archers highly enough....very competitive trade in price at onset of discussions competitive price of purchase vehicle and prompt honest service.....i have now had my car 1 week and am delighted with my choice........well done Archers, you have restored my faith in car dealers and i will definitely consider you next time if i buy another Ford....many thanks. Craig Stirling (Glasgow) Charles, Beverley and Liam. We purchased from you a couple of weeks ago a silver Streetka Winter, and thank you for the friendly "non pushy" approach you all take, it was quite a different and enjoyable experience. Alan & Chris Clarke ( Llamtarnam) Many thanks for all your help (particularly Liam and Beverley) on the recent purchase of an ST220 and the transfer of my cherished number. Great service and attention to detail and a real concern for customer service. Thank you. Alistair Mackie (West Sussex) Charles, just a quick thank you for such a straight forward car purchase. It was such a refreshing change to genuinely feel like I was a valued customer. From my first contact with Liam over the phone to collecting my Mondeo from your wife the whole process was simple and hassle free. To not have to worry about haggling over prices that astonishingly seem to drop hundreds of pounds at other dealers, it was good to get a straight price for my part ex and a sensible price for the Mondeo. I won't hesitate to recommend you to friends and colleagues and can only hope some other Ford franchises will learn by your thorough and honest approach to car sales. Brian Willcocks (Doncaster) Just a quick note regarding a Ford Focus ST170 I bought from you around November 2004. I am very pleased with the car and really glad I made the journey to buy it from you. It does everything I want and more and is really great to drive on a day to day basis. I have recommended you to a fair few of my friends who are looking to buy Fords and I will certainly think of you first when I decide to change my car again. Many Thanks. Stephen Noble (Doncaster) I would like to take this opportunity to thank you for the efficient and friendly way that my purchase of the above vehicle was conducted. Everything was ready as promised, and you and your staff made me feel that I, as a customer, was important to you. Yes, I know that without customers you cannot function – but this does not seem to matter to some car dealers – and I have visited a few in my 59 years. I jokingly said that a bird had messed over my new car – it was gone when I came to drive away. I could not work out the seat adjustment – the gentleman on your service desk took me through it with a smile – and did not make me feel like the idiot that I was. The car – wonderful – everything and more than I wanted or expected. My only problem was when I had a company attend to fit a ‘Bluetooth’ hands free. Even with all their tools (and it is a National Company) they were unable to remove the radio to fit the hands free to the car speakers. This is not really a problem – if they cannot get it out – neither will the villains if they smash a window and try. (my company has a small car park – we have to move our vehicles out before the next shift arrives – I have lost two radios in the last five years.) A speaker for the hands free was fitted under the glove box – and I am delighted. Again, my thanks to you and your staff. I intend to keep the car for four years, at which point I intend to retire. I will then have no hesitation in returning for, what could be, my last car. I am afraid that you will not make a fortune out of me – but I hope that your Company flourishes for many years to come.
Leslie A Taylor (Sheerness, Kent) Thank you for your excellent service when we bought our Ford Mondeo Ghia. The personal service and efficiency was much appreciated. We have recently returned from a touring holiday in Scotland and enjoyed the comfort of our new car v much! We will definitely be recommending you and still enjoy looking at your website! Dennis & Margaret Spenceley (Selby) "Thank U ..." Dear Charles (and Beverly) That's a big Thank U ..for all you have done to help us buy our StreetKa.. John#2 said you were the nicest Car Sales-people he had ever met ! haha Truely, "Thanx" again ..and we are now in Spain and John will get back to YOU re that Insurance ...b-e-f-o-r-e he leaves for his two months in Australia.. It looks like neither of us will be back before the end of November..will it be OK to have Beverley baby sit the StreetKa for us ? Let me know WHEN you NEED the other funds transferred please.. John Cork & John Jackson (New South Wales, Australia) Charles, Just to say sorry we didn't meet on Friday when I collected the Mondeo. I would like to thank you and particularly Alan who completed the formalities for providing an excellent service in a friendly and efficient manner. You and your staff are a credit to the motor trade and I will certainly recommend Archers to anyone looking for a Ford in the future. Michael Heayns (Reading) Thank you very much for the excellent service I have received over the past few weeks, culminating in my purchase of a SportKa. The 2 hour journey to collect my new car was well worth it, even if only to test the car's capabilities on my return home !! I would highly recommend your company to anyone seeking to buy a Ford car, and can only reiterate the excellent service I received from Charles, Beverley and staff. Yvonne Walmsley (Lancashire) It was about six months ago when I purchased my Focus Estate and since then I have intended to write to you to say how pleased I am with it.To anyone thinking about buying a car on the internet from you I would say go ahead, its dead easy. Even though I live in the South of the country you made it all so very problem free. When I tell my friends that I purchased a car on the internet, they are so surprised that an old computer illiterate could do so!! S Wills (Farnham, Surrey) I’m a regular internet user living 150 miles from Archers and have just had a first class experience in buying unseen a low mileage Mondeo Ghia X Auto. Two major reasons have contributed to my total satisfaction and pleasure in dealing with Charles Archer and his excellent company. First, having thoroughly researched the internet and contacted many short listed sources (Ford Direct, car supermarkets, Ford dealers, other dealers) on availability, price and condition Archers were unmatched in providing clear information on all I wanted to know right down to the most awkward question and even having detailed photos of the available cars. Second, the knowledgability, patience, responsiveness and professionalism of all to whom I spoke (from top receptionist down to most lowly director – owner Charles!?) was unmatched by any other competitor. The car was ultimately delivered in top class condition by driver Steve (my only face to face contact at Archers) on time as promised just 3 working days after my initial contact. I can unreservedly recommend Archers to anyone wishing to buy a car unseen as I have or, better still, by means of personal contact as I am sure most will do. Graham Wells (Somerset) Dear Beverley and Charles, Just a short note to say a big thank you for making it a wonderful experience buying a Mondeo Ghia from you. I can't believe how helpful you all were and especially grateful for arranging the road tax. It was nice to deal with a family business who take pride in looking after the customer. May I also comment on how well presented your website is, making it very easy to navigate. You came recommended and I would definitely recommend your company to others. Many Thanks Tony Kennedy T Kennedy (Highbury, London) We would just like to say 'Thank You' on the excellent service & customer care you gave us both, from our initial phone enquiry about your vehicles to the actual collection of our Ford Mondeo. On our initial 250 mile round trip (which took 8.5 hrs in total - due to several major incidents on the M6 that day) can we say it was worth it, when we did eventually arrive we found the vehicle to be exactly as described on the internet, if not better, and Charles had the vehicle all ready for a test drive as promised, despite us being so late in the day. We were so impressed with the vehicle, we realised that it wouldn't be around for long and immediately left a deposit. Two weeks later and another long distance trip from Blackpool we arrived to collect our vehicle and again everything was ready and all the staff were courteous, made us feel welcome, made us a coffee (which was just what we needed after our journey) and Beverley had everything ready, again as promised, which enabled us to complete the sale with no hitches. Thank you for sorting out the set of car mats and arranging for the car to be all ready and filled with petrol, so that we could head straight home, we know that these were only very minor things - but NOT something our local Ford dealer would have done, and it's small details like this, that you remember and appreciate and then pass on the good word to your friends. Thanks to all the team, especially Charles and Beverley, and we hope to be customers again in the future, as traveling those extra miles was definitely worth it for us. M Anderton
& J Hornsby (Blackpool) |
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I
would like to say, that from the first contact I had with the dealership
of Archers of Ashby to the completion of the deal when I picked up my
car, my experience was totally positive.
When
I first contacted Archers, I was treated with respect and an interest
was registered with my query (which, unfortunately couldn’t be said
for the dealerships in my home town). Archers made me feel like a valued
customer from the first point of contact until I drove away in my new
car. Their personal touch even went as far as picking me up from a train
station to take me to their dealership. I was totally satisfied with their treatment of me as a customer and would definitely use them again. Dawn Brady, Merseyside |
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Sincerely, Paul Hadfield. Argyll, Scotland (UK) This is just a quick note to let you know how pleased we are with our new Ford Focus. Your excellent web site which led us to you, and your no nonsense, friendly approach was a refreshing change from the local dealers in the Rugby area. The cash we saved in buying this vehicle from you has virtually paid for our computer ! Again, thanks to you and Beverley for making this purchase an enjoyable experience, and we look forward to doing further business with you in future. Best regards, Paul and
Elaine Costelloe (Rugby, Warwickshire) 'Thank You' to you and your staff for the excellent and courteous service provided during our recent visit to exchange our Mondeo for a better model. The level of trust and professional standards shown by you and your staff were something we have not been used to in recent years. We were especially impressed with the way in which every effort was made to ensure that a valid tax disc was purchased, as a matter of urgency, to enable us to drive the car home. Even more impressive was the fact that we were under no pressure or obligation to accept the car, hence the late purchase of the tax disc, until we had inspected the vehicle. Having paid several visits to your showroom before a suitable opportunity arrived to upgrade our Mondeo, we were not disappointed with the result. Having previously been allowed to look around the service area, even though we were unable to purchase a car from you at the time, left a lasting impression on us. We were determined on that day to buy our next car from you when the opportunity arose. We look forward to seeing you and your staff when the next service is due on the car, as we wouldn't consider going to any of our local dealers. We wish you every success in the future, as the service you offer is exemplary and stands out like a beacon when compared with the poor service we have received from many of your competitors. Best regards, Robert and Sheila Simpson (Coventry) Having picked the car up, and owning it for a week now, would just like to say I'm very happy with it. Also to reiterate that the service we received was excellent and a pleasure to go through in buying our car. We've gone to some dealers in recent months and felt like a number. This time we felt like a customer. We both felt we were treated as very important by you and your team, especially as it was a busy day, and would recommend your dealership to anyone looking for a car. Kind regards, Jon (York) I am writing to you to say thank you for providing me with an excellent service in relation to finding me the above car. I have received nothing but excellent communication, as well as a professional manner with every member of your staff (especially Richard) that I have spoken too. I have driven Ford cars for last ten years and with the kind service you provided me I can see no reason for driving Ford for the next 10 years (of course I’ll come back to yourselves with my next search in 2 – 3 years). I would also recommend your company to anybody to buy a Ford Direct car. I have traveled 160 miles to pick this car up, with only seeing digital pictures of it via the e-mail system. Richard was my eyes and ears, and he has been great with providing me the most accurate data. With the car itself, I am currently very happy (so is the wife) and look forward to problem free driving for some time. Finally thank-you again and I look forward to doing business with you in the future. Mr. F. G. Danneau ACCA MAAT (London) Now several weeks into ownership of my new Mondeo, I would like to take this opportunity of thanking you and your staff for your sterling efforts in correcting the unfortunate gearbox problem I encountered during the first days of driving.
Alan’s
unstinting detective work in establishing that the unit was manufactured
out of tolerance from new and Ford’s agreement to replace it as a whole
without question, was a more than welcome solution and the car is now
running “like a dream”.
It’s
all to easy nowadays to complain when we don’t get what we want, and
very few of us remember our manners when we do!
I
look forward to seeing you all at the car’s first service interval
(which won’t be too long the way business is going). Once again, many thanks to all. Andrew Hempsall (Coalville, Leicestershire) Just a note to say how delighted I am with the Cougar and to thank you and your staff for the excellent and professional service that you have provided. For the first time buying a new car has been a pleasurable experience, not having to deal with a feeling of being ripped off. Can you pass on my thanks again to Alan for negotiating with Ford over the windscreen. Wishing you every success in the future. Mark Hilton (Scotland)
Having purchased a Mondeo from
you last Saturday, I would like to compliment you on your company. The staff were very friendly, courteous and knowledgeable of their products. I must make a special mention of Richard, whose salesmanship was first rate, very helpful, but at no time "pushy", a rare quality in your industry! The very competitive prices of your fleet made my decision to drive from London to make my purchase , the right one. I have to say it was only after much surfing of the web, having looked at what seemed hundreds of Mondeo's, did I stumble across your excellent web site, what a pity the ford site doesn't automatically connect to your site when clicking on Archers.
Once again many thanks and I
will look no further than Archers for my next replacement, I also will be
recommending you to family and friends. John Wells (London) Thank-you for your recent letter regarding servicing our Mondeo R947 TEW. We have in fact already had it serviced by our local Ford agents, Edward Bros in Salisbury earlier this month and despite a little wear to some front bushes & general Servicing parts we have had no trouble at all with the car. We are very pleased with it. It cruises well; the air conditioning makes all the difference In the hot weather and the ride handling and overall performance has been great. We have recommended Archers to our friends both down here & in Birmingham. Thank you for your excellent service. Nick & Sarah Eggleton (Salisbury) At the beginning of this year, I began looking to replace my car – a 1994 Ford Mondeo 2.0i Ghia. Whilst shopping in Sainsbury's I picked up a free motoring advertising magazine, with an advert for your garage in. Perusing this advert later that night, you were listing several cars that fitted what I had in mind – namely a Mondeo Ghia X V6, approx 1-2 years old. A few days later, on a Saturday afternoon, I visited your garage and ended up speaking to Alan Willett about a particular car I was interested in. He asked me if I wanted to take the car out for a test drive, to which I basically said yes, but I didn’t want to waste his time as I wasn’t looking to buy the car that day. I was assured this was not a problem at all and he went off to fetch the keys. When he returned, handed me the keys and said “Away you go !” , I was more than a little surprised that he would not be coming with me. I told him this and he said that they didn’t go with people as a rule, preferring to let them make up their mind without a salesman next to them. This was a new experience for me and much appreciated. Returning from my test drive I returned the keys, thanked him for his time and said that I was definitely interested and would return later that week with my father, for a 98R than the 98S one as driven previously. Again we took the this car out for a drive and I made the decision to purchase it – it being all I wanted and more. Together with the part-exchange price previously agreed, the price of the car and the benefits of the Ford Direct warranty scheme this seemed an excellent purchase. I collected the car on the 1st February and am indeed very happy with it. During the ensuing week, I became aware of a few problems – two minor and one more serious – an ineffective washer spray, a low coolant sensor that was prone to false alarms and brake judder under braking from high speed. I booked the car in for these things to be looked at a week later. Last Tuesday, 15th February, I returned it to your garage for these matters to be looked at and waited for them to be done. Alan came to me an hour or so later and informed me that the washer and sensor had been sorted and agreed with my diagnosis of warped brake discs and that they were currently replacing the discs and pads free of charge. I was more than aware that the warranty did not cover brake friction surfaces and this to me represents truly excellent after-sales service. I write to you to congratulate Alan and your dealership on what I consider to be service above and beyond what I would ever have expected of you from my initial test-drive through purchase, to after-sales. I am delighted with may car and whilst I do not expect to encounter any significant problems, I am inspired from my experiences so far that they would be dealt with more than ably by you. I find myself writing many letters these days, but precious few of this type and it makes a pleasant change to do so. When my father possibly looks for a car to replace his present company car, he would have no hesitation in considering one from you and I am happy to tell people of my experiences. Neil Barker (Swadlincote, Derbyshire) Full marks to Archers for offering an easy way to purchase ford cars over THE INTERNET! Combined with an excellent price and exceptional service, they didn’t have to try very hard to lure me away from my pathetic local main dealer. Even though Archers is over 150 miles away from me, I could afford a 1st class train ticket to get there with the money they saved me. Who can argue with that !! Tyrone Barrett (Essex) It was good to make the trip to your part of the world today. There are many things my local dealers could learn from you even though you were busy. Lincoln Green (Ipswich) Just to say many thanks for the helpfulness of you and your team on my purchase of the Mondeo from you yesterday. It was a pleasure to do business with such a helpful company and I was particularly grateful that you were willing to swap over the car stereo so quickly for me. I would certainly recommend you to others thinking of purchasing a car. Henry Abraham (London)
Dear
Charles and Richard,
Just
a quick note to thank you for the excellent service my wife and I received
from you both when we visited your showroom and purchased our Mondeo 1.8
LX. The price was very good indeed and made the 300 mile round trip worth
while, despite torrential rain!
The
testimonials you have on your Website are a true reflection of the quality
of service that you offer. I have recommended your company to numerous
colleagues, friends and family and I hope they follow my advice.
To
quote from a previous testimonial I read on your site "It is rare to
feel that you are not being ripped off by motor traders," and if had
bought locally I would have paid at least £1000 more! for a similar Ford
Direct car!
Thanks
for the nice feeling and Good Business to you. Brian and Jill Pincher (Norwich, Norfolk) I bought my ex demo Mondeo ST24 from you in April 1999.
The purchase of £14000, a
significant saving on the new price of £21000 and the car was immaculate
when collected. I was amazed that Charles handed me the keys and let me
take it for a spin on my own before I made a final decision. 18 months on, I am pleased to report that absolutely nothing has gone wrong with this car – it is the most reliable Ford I have ever owned. Julian Wellings When I change my car, I will go back to Mr Archer’s garage. It is by far the best garage that I have ever bought from and I would give it 10 out of 10. Joy Truszkowski (Leicestershire) Having received less than satisfactory service at my local dealership in Coventry, i went on the net and came across Archers. My contact from the beginning was an extremely pleasant experience and their salesperson dealt with everything in an extremely polite and professional manner. I ordered a car i had never seen from a person i had never met from a dealership i had never visited. Everything was completed by post and telephone and when i turned up to collect the car everything was just as it should be. Well done Archers! Mr John Burke (Coventry) |
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February 24, 2010 15:23:51 |